Search here, or look through our Frequently Asked Questions
Our angels work a minimum of three hours at any job.
You as the client supply the products. In this way you have absolute control of the smells that greet you on your return home, and what exactly is going down your drain into the environment.
Your Angel is covered by public liability insurance. This is for accidental damage to a client’s property.
I recommend you keep your Domestic Work Cover policy up to date also.
We service from Coolangatta to Bribie Island (including Moreton Bay and Redlands) and inland to and including Ipswich. Feel welcome to contact the office with a more specific enquiry.
It is only natural that you know exactly who is involved in this very private part of your life. Take the opportunity to meet with your Angel and show her through the house whilst talking about your needs.
Experience is certainly a bonus but not the determining factor for being a cleaner with Mum’s Angels. A great attitude and an eye for detail are two factors more valued in the selection process.
YES, if you are able, give the agency a second preference also.
If there is any part of our service that you are not happy with, please speak with the office and we will do what can be done to correct matters.
Security is a huge issue with everyone; this is why each of the Angels is police checked. Nonetheless if a particular cleaner enters your home that you have uneasiness about, it is best that you ring the agency and ask for a new cleaner. Listen to your instincts.
Out of respect for your Angel, the more notice, the better.
We can start within a few days after your initial enquiry. We are not available for same-day service. The more notice you give us the better.
Most cleaners work on their own, unless they have presented themselves to the agency as a couple, usually husband & wife or mother & daughter.
Yes. Absolutely.
Police checks present themselves in a variety of forms and there are a number of scenarios in which people will have had a police check prior to joining Mum’s Angels.
Examples of this are the ‘Police Certificate’ issued by the Queensland police service, the ‘positive Notice blue card’ for child related employment, private investigator or real-estate licenses. If your Angel is offered contract work by the Mum’s Angels and has no police check in place, she will be required to order & pay for a police check prior to being given work and her police check is shown to the office as soon as she has receipt of it.
Yes a number of them do.
Yes, we do
Yes. We do charge a slightly higher rate in consideration of administration costs and the expectation that payment will be delayed.
Our restrictions are based on common sense and health and safety guidelines. We ask that clients pick up faeces from the floor if we are to mop and vacuum that area. We do clean external windows if that does not require us to step through bushes or use a ladder. Furniture can be moved as long as it is lightweight enough for the cleaner not to be put at risk. Other guidelines are set as new circumstances arise.
Most clients enjoy their bathrooms and floors cleaned, and find other appropriate tasks thereafter. However, if you would rather have a different job roster on each visit, entirely dependent upon what you have had the opportunity to complete yourself, and which parts of the house have been used, that is perfect also. Our focus is entirely on your cleaning needs.